1. Policy description

At Vung Tau PT Stationery , we support refunds within 30  days from the time your service is activated on the system (excluding the service trial period), you will be refunded and the refund form will be described below.

Refund applies to all services provided by PT.

• 100% refund   within  07  days from the date of product registration (if the cause of the error is from the manufacturer). After  07  days, refund the corresponding amount after deducting the amount of the product used per day.
• Promotions come in two forms:
  • No refunds: No refunds after  07  days as stated above.
  • If a refund is applied, the cost will be calculated as follows: Total amount transferred by the customer – cost used ( actual value without promotion  / service cycle * number of days used) = Amount refunded to the customer.

2. Conditions for refund

2.1:  The above refund policy is applied  only once for customers using services at PT. For refund requests for the second time on the same service account or on the same customer information, we have the right to refuse the above refund. (To identify the same user, we will use the method of comparing with user records including ID card, Domain name used, Registered phone number or business tax code)

2.2: During the period of using PT’s service, if there is an unexpected problem due to a manufacturer error and the service cannot be continued because PT cannot guarantee the parameters or is not in accordance with the payment value on the official PT website price list, we will review and apply a refund for the product package that you have previously paid for.

2.3: We reserve the right to refuse a refund if you violate one of the Terms of Use in Part 1 of the Regulations on Service Use due to problems arising not from PT and in conflict with Section 2.3 in Part 2 of the Terms of Application and Refunds. Some common cases below will not be refunded, including:

• If customers downgrade or change service types on PT’s system, excess costs will not be refunded and will be added to the corresponding service.
• Customers who use the service in violation of current laws of the Socialist Republic of Vietnam and international laws according to the listed terms, the service will be locked and refunds will not be applied in this case.

2.4:  In some cases where the service does not meet the technical requirements that we have committed or for any other reason that you are not satisfied, please send a request (phone, chat, email, ticket) with a detailed description to the receiving department such as Tech Support, Sales, Accounting. Then the information will be sent to the Sales manager of that customer to carry out the procedures to recalculate the cost and refund to the customer’s account.

3. Refund Instructions

Describing the information in detail will help PT understand the reason and be able to support you. This is also one of the recommendations to help your refund request take place quickly and bring the most satisfaction.

For any support questions or problems while using our services, our technical support team is always available 24/7 and ready to answer and support you in the most difficult situations when using our services.

4. Refund processing time

When you send a refund request to the support department at PT, the refund processing will be carried out during the administrative hours of the next nearest working day.

Refund time depends on the payment method that you have made to pay for the service to PT as follows:

5. Changes to policy information

PT has the right to change or update the above policies to help ensure the interests between customers and Vung Tau PT stationery service providers ( PT) during the distribution and service provision process.