1. What is Spam?

To fully explain the concept of SPAM, there is a lot of information that needs to be learned, and it also depends on the subject you ask the question. We will basically summarize the concept of spam as any email sent without the permission of the recipient of the newsletter. In addition, to avoid sending emails being considered SPAM, you need to strictly follow the regulations of the anti-spam organization Spamhaus, such as having the recipient’s name in the content of the email sent. Although the recipient has agreed to receive the message, you need to have an exit button so that they have the right to refuse to continue receiving the newsletter at any time.
If you are using our email marketing service, please read carefully the following content will be considered a violation of the  “CAN-SPAM” law  and  Government Decree No. 90/2008/ND-CP  on anti-spam, SPAM.

As a service provider, we always focus on building a culture of sending emails in accordance with the anti-spam policies issued by the international community and the state. In cases of intentional violations of regulations, we will handle them thoroughly and without tolerance.

• Do not use purchased email lists or rent email lists or any other way collected from a third party.
• Do not collect and use email lists extracted from online data publicly available on websites.
• Do not use pre-filled fields in the subscription form.
• Do not send irrelevant email content to your newsletter email list.
• Do not add email addresses to your newsletter list without the recipient’s permission.
• Do not send emails to email addresses that have requested to be removed from your mailing list.
• Do not use email lists that are more than 6 months old without reconfirming recipients’ subscriptions.
• Do not send emails that are scams or contain misleading subject lines that are unrelated to the content you are sending.

2. For email recipients, ISPs, administrators of Blacklists

All services provided by us are strictly prohibited from being used for SPAM purposes. If you intend to use email lists without the consent of email service users and do not comply with the regulations set forth by the anti-spam organization Spamhaus, it is best to find another provider that can meet your needs, because we will permanently block your service account without prior notice if we detect that you have violated one of the terms of the anti-spam policy. Furthermore, we will not refund any money you have paid.

ISP providers and Blacklist Administrators can send a notification to andoanphuc@gmail.com or call us at 091 826 04 04 if you suspect one of our customers is sending emails without the recipient’s permission. Please forward the offending email including the header. You can also opt out of receiving newsletters from the sender by clicking the unsubscribe link at the bottom of the email.

3. You are allowed to

• Send a regular newsletter to recipients who have opted-in to receive it
• Send information and content to recipients who have requested to receive content on that topic from you or your organization.

4. Policy implementation

We take our Anti-Spam Policy very seriously. The strict measures we take to enforce our Anti-Spam Policy include the following:

• We review and monitor the use of our IP addresses to send emails. In case of receiving complaints from third parties, international anti-spam organizations about email spam, we will notify users to resolve.
• Any customer found to be using us to send spam will be immediately terminated from the service.
• Every email, whether Text or HTML, contains a mandatory unsubscribe link at the bottom of the email. This link cannot be removed.

5. Email sending management process

Complaint handling process

We have a strict Anti-Spam Policy. Your account will be terminated immediately if you send spam. Spam is defined as email sent to people you do not have a business relationship with or have not opted in to receive your newsletter. Websiteveloper email marketing services are provided to businesses and organizations who have an established list of authorized, opt-in email addresses. We only offer our products to those who comply with our Anti-Spam Policy.

When we receive a complaint from a recipient of your email. To determine whether you have violated our anti-spam policy, we will:

• Incorrect complaint handling process
• We recognize that there is a possibility that people who have signed up to receive your newsletter may have forgotten that they signed up. For this reason, we will work with you to confirm this information. If we receive a complaint from a subscriber who has this record and the email sent to them contains content they signed up for, we will notify the recipient of the date and computer they signed up from, and provide a link to unsubscribe from receiving your newsletter. For this type of complaint, we will notify you, explain what we have done, review your site, and may suggest that you change the messages or descriptions you provide when a subscriber signs up for your list.
•  If the complainant did not opt-in through your website (e.g. imported from a file into the system by you). In this case, we will work with you to review the complained email, and if it is determined that you may have sent spam, we will immediately disable the sending function in your account and confirm with you by email and/or phone. Once we have communicated with you and can re-verify that the recipient has indeed opted-in, we will unblock the sending function.