Vung Tau Stationery P.T always fulfills its responsibility in receiving and handling complaints from customers when there are problems related to the quality of our products and services. When complaints and disputes arise, P.T emphasizes the solution of negotiation and reconciliation between the two parties to maintain the relationship and trust of customers in the quality of P.T’s services.

Customers using P.T’s services are guaranteed legal rights according to the agreement in the contract and regulations of law.

1. General provisions
1.1. Subject of complaint

Are organizations and individuals whose names are in the Service Usage Contract or are legal representatives of service users provided by Vung Tau Stationery P.T ( P.T).
1.2. Form of complaint

Customers who have complaints about the services provided by P.T Office can complain directly at the company office or complain indirectly via phone number 0394192939, send a complaint email to the address: P.T.co.vnn@gmail.com
1.3. Time limit for complaints

Is the time limit for customers to make complaints according to the company’s regulations.
No more than 90 days for service quality issues.
No more than 30 days for business issues .
For complaints after the above time limit, P.T has the right to refuse to resolve.
2. Steps to resolve complaints
Step 1: Receive complaints

P.T’s Customer Service Department is responsible for receiving customer complaints, checking and responding to customers within 48 hours.
Step 2: Verify and process

After receiving customer complaints, the customer service department will proactively check and resolve them within its authority.
Complaints that are not within its authority will be coordinated and forwarded to the specialized department or competent unit for resolution for the customer.
Step 3: Review and resolve complaints

The competent departments shall decide to conduct an inspection, verify the customer’s complaint information and make a final conclusion.
Step 4: Respond to the customer

When there are results of the inspection and verification, the customer service department will respond to the customer in many forms: Phone call, face-to-face meeting, sending documents, sending emails, etc.
If the customer is not satisfied with the complaint results, the functional departments are responsible for re-checking the complaint information from the beginning and responding to the customer (2nd time).
If the customer still does not/does not agree with the second settlement of P.T, they can send a petition to the management agency or file a lawsuit in court.
Step 5: End of complaint

After reaching an agreement between the two parties, save the file and close the complaint.
3. Time limit for resolving complaints
The time limit for resolving complaints depends on the content of each customer’s complaint, calculated from the date of receiP.T of the complaint:
Maximum 20 days for normal complaints.
Maximum 03 months for complex complaints and disputes.